About our Food

What is Nature-Led™?

Nature-Led™ is the approach we use to curate the food we offer at Village Pantry.

We seek out farmers and producers, ask the questions, understand their farming and production practices, and build relationships with the people behind our food.

Our priorities include food grown naturally, no synthetic pesticides, herbicides or fertilisers in our fresh produce, no preservatives or artificial additives in the foods we select, healthy soil, good animal welfare, local wherever possible, and less waste.

Nature-Led™ is not a certification. It is our way of describing the principles that guide what we choose for Village Pantry.

Are all our products organic?

No. Where a product is certified organic, we will clearly say so.

Many of our farmers follow natural, regenerative or organic-aligned farming practices without carrying formal organic certification. Rather than applying a blanket label, we tell you how the food has actually been grown, raised or produced.

You can find more detail about individual producers on our product pages and in our Terms of Service.

Where is your produce sourced from?

We source our fresh produce from trusted local farms, gardens within Melkbosstrand and our Community Gardens wherever season and availability allow.

We prioritise local first, both for freshness and to shorten the distance between farm and table. Where something cannot be grown locally because of climate or season, we may source from carefully selected growers elsewhere in South Africa.

How do you choose your suppliers?

We do the digging.

We seek out farmers, growers and independent producers, ask how their food is grown, raised or made, and establish relationships that allow us to understand what goes into the products we sell.

We then share relevant information on individual product pages so you know what you are buying and where it comes from.

Do your products contain preservatives or artificial additives?

We specifically seek out foods made without preservatives or artificial additives.

Where a product has particular attributes, such as 100% pure ingredients, no added nitrates, specific animal-welfare practices or particular farming methods, we include this information on the individual product page.

Is your meat free-range and grass-fed?

Farming practices differ between our meat suppliers, so we don't apply one blanket claim across the entire range.

We clearly communicate the relevant farming, animal-welfare and production practices on individual product pages so you can understand exactly what you are buying.

Do you offer vegan, gluten-free or sugar-free products?

Yes. We stock a carefully curated selection of products catering to different dietary preferences and requirements. Please check individual product information and ingredient lists carefully if you have an allergy or medical dietary requirement.

Ordering & Collection

How do I place an order?

Shop online, add your items to your cart and complete checkout.

Because much of our fresh produce is harvested to order, we work according to two weekly order cycles.

When do orders close?

For Tuesday: Order by Monday at 8am.

For Thursday: Order by Wednesday at 8am.

Orders received after the relevant cut-off will move to the next available order day.

Where can I collect my order?

Collection is available on Tuesdays and Thursdays from:

Village Pantry, Melkbosstrand
Behind Ou Meul Bakery on the R27

Nature's Deli, Tableview

Please check the website for current collection times.

What payment methods do you accept?

We accept major credit and debit cards and EFT through our online checkout.

Cash can also be accepted on collection, but please note that we do not carry change.

Can I request a specific product?

Absolutely. If there is something you would like us to source, send us a WhatsApp. We're always looking for great products that fit the Village Pantry approach.

Delivery & Packaging

Where do you deliver?

Our regular delivery routes are:

Tuesday & Thursday: Melkbosstrand to Milnerton and surrounding areas

Tuesday: Bellville

Thursday: Durbanville

Delivery availability is subject to your address.

When will my order be delivered?

Order by Monday at 8am for Tuesday delivery.

Order by Wednesday at 8am for Thursday delivery.

We'll send you a WhatsApp when your order is on its way.

Is there a minimum order for delivery?

There is currently no minimum order for delivery.

How does your reusable packaging system work?

We prefer reuse over single-use packaging.

A once-off R250 refundable packaging deposit allows us to supply your order in our reusable wooden crates and cooler boxes, helping to protect your food and maintain the cold chain while reducing unnecessary packaging.

Simply return your packaging when you receive your next order and we'll swap it out.

If you no longer wish to use the packaging system, return your Village Pantry packaging to us and your deposit will be refunded.

Can I return jars, bottles and other packaging?

es, please!

Returnable bottles, jars, egg boxes and other reusable or recyclable packaging supplied by Village Pantry can be returned to us.

Wherever possible, we'll clean and repurpose it before recycling becomes necessary.

Reuse first. Recycle when we have to.

Help & Policies

What happens if there is a problem with my order?

Please contact us as soon as possible if you are unhappy with an item.

Village Pantry works as a platform and distributor for our farmers, growers and producers. We will contact the relevant supplier and help facilitate a resolution in accordance with our Refund Policy.

Can I suggest a new product or producer?

Please do. Finding exceptional local farmers, growers and makers is a big part of what we do.

If you know of something you think belongs in Village Pantry, send it our way.

How can I contact Village Pantry?

WhatsApp: +27 60 927 2397
Email: orders@thevillagepantry.co.za

We may not always be available to answer calls, so WhatsApp is usually the quickest way to reach us.